Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,406 reviews
Easy to do business with Koch, I knew what I wanted, the features I wanted and how much I was willing to pay. The team at Koch quickly recognized that I was not interested in doing the typical sales d… MoreEasy to do business with Koch, I knew what I wanted, the features I wanted and how much I was willing to pay. The team at Koch quickly recognized that I was not interested in doing the typical sales dance and got straight to business. They earned my business as I bought a new truck, this after visiting 3 other Ford dealers that were more interested in the dance than doing business even though I made them aware I was there to buy Less
I made a appointment for my husband's Truck and was told that Saturday would be a good day to do it and they would uber him home and back. Then when he got there they told him they dont uber on Sa… MoreI made a appointment for my husband's Truck and was told that Saturday would be a good day to do it and they would uber him home and back. Then when he got there they told him they dont uber on Saturday so he had to sit there for 4 hours. Any other problems he had with his truck they could not look at because they didn't have the staff. I was going to do Friday but they talked me into booking it for Saturday not impressed. Less
I am now changing my review I was a little hasty I talked to blair and he got me in to check out my car got me all situated with a rental and everything outstanding service
I was able to drive right in and the problem was addressed.
amazing parts delivery service, the delivery driver is hands down the best person I've ever dealt with.
KOCH Lincoln Service was absolutely second to none. Each of the Team gave me great attention and listened to the information I provided without judging my description or my concern of the matter. They… MoreKOCH Lincoln Service was absolutely second to none. Each of the Team gave me great attention and listened to the information I provided without judging my description or my concern of the matter. They provided me with a loaner auto and I was on my way in less than 10 minutes. They promptly took care of my vehicle and called me various times to keep me up to date with its progress. My auto was washed and detailed when I picked it up the same day. I highly recommend the KOCH Service Team. I really appreciate their respectful personalized service. Less
