Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,406 reviews
Absolutely amazing service. Eddie was my service representative and did a great job answering all my questions and getting me in last minute for an oil change! I will be getting all my servicing done… MoreAbsolutely amazing service. Eddie was my service representative and did a great job answering all my questions and getting me in last minute for an oil change! I will be getting all my servicing done at this dealership going forward! Less
Outstanding service as always! Staff are always the best and very accommodating. I love my Lincoln and will definitely purchase my next Lincoln at Koch in the future.
I bought a 2018 Lincoln Navigator about a year ago and it has been plagued by electrical problems. Because they are mostly intermittent, the technician is never able to reproduce them or fix them. The… MoreI bought a 2018 Lincoln Navigator about a year ago and it has been plagued by electrical problems. Because they are mostly intermittent, the technician is never able to reproduce them or fix them. There has been one constant problem that does not go away, and yet the dealership is unable to fix it. The navigation maps won't update. I have mentioned this on 4 or 5 occasions when I have taken in the vehicle in for service. They actually "fixed" it twice, which for this dealership, means that they cannot finds any error codes. You would think that a technician might actually test their "fix" before returning the vehicle. Sadly, that would appear to be over and above their normal level of service. The few minutes it would have taken to check their work is beyond what they are willing to do for their customers. I will now have to bring it in for servicing a sixth time in just over a year. It truly is a beautiful vehicle when it is functioning properly, one that I most regrettably bought at Koch. Less
I want to commend Erin Carson in parts and service for helping me out with find some rims for my 2008 Ford Van. She was very helpful and excited to help make my ride have more personality From giving… MoreI want to commend Erin Carson in parts and service for helping me out with find some rims for my 2008 Ford Van. She was very helpful and excited to help make my ride have more personality From giving me choices on rim styles, and finding rubber to wrap them, test fitting before, to make sure they would properly fit, to the final install, she was always involved and easy to talk to It has inspired me to do more on the van. Definitely I will be going back for any other upgrades to this vehicle or any other in the future. Less
Every time We come to Koch We get the best experience. The staff is always is always on top of everything and always remember who We are by name when We drive up.
