Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,406 reviews
I don't live in Edmonton so I called the dealership Friday, and told them what kind of vehicle I was looking for and the goal of lowering my payments and interest rate. Saturday they called me wi… MoreI don't live in Edmonton so I called the dealership Friday, and told them what kind of vehicle I was looking for and the goal of lowering my payments and interest rate. Saturday they called me with an approval. Monday I drove 4.5 hours to Edmonton to check out the vehicle and was out of there in two hours, driving home in my new vehicle. The easiest and best experience buying a vehicle ever. The guys over there made everything easy and pain free. Can't say enough good things about my experience with them. Less
This is the worse visit I have ever had. The lady was not nice at all. Just to be nice to give one star.
Had 2 tires Installed, they did great job on my Mustang, price was really good also.
Bought a vehicle off of Sumit, great service and easy to work with!
This is by far the best dealership I’ve ever felt with and Paula in service goes above and beyond whenever you need a service.
Great experience. Everyone was super helpful, there was no back and fourth haggling on the price. There was not a dealership around that could beat there price. All in all a great experience and w… MoreGreat experience. Everyone was super helpful, there was no back and fourth haggling on the price. There was not a dealership around that could beat there price. All in all a great experience and would recommend Koch Ford Lincoln to anyone. Less
