Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,406 reviews
$599 administration fee!!!!
I had submitted an application for finance knowing my credit wasn't perfect but had a cosigner on the app. I'd had medical issues in the past that took a couple years to overcome and in the p… MoreI had submitted an application for finance knowing my credit wasn't perfect but had a cosigner on the app. I'd had medical issues in the past that took a couple years to overcome and in the process lost everything. My cosigner suggested he help me get a vehicle to start rebuilding. I spoke with Dax and gave him a brief history so he knew which banks to work with for my approval. He contacted me shortly after and said he couldn't help me. I was disappointed but also, a little confused. I had spent a few years in finance at dealerships and thought my chances would be likely but of course with a higher rate. I pulled my credit bureau to find he had only submitted to TD; not a choice I would have made with my current score. What a disappointment! There was obviously no thought put into my application at all. If he had done his job and put in an honest effort with financial institutions that would have been more suitable to my situation and still been turned down I wouldn't be upset but that was not the case. Obviously those with less than perfect credit are not those he wishes to deal with. Less
