Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
I hear nothing but great things about Koch. Took my car for a service there for the first time and it was awesome. They topped up all my fluids and put my summer rims on. I will be going back in 6 mon… MoreI hear nothing but great things about Koch. Took my car for a service there for the first time and it was awesome. They topped up all my fluids and put my summer rims on. I will be going back in 6 months for my next service. And hopefully a new car in a year or so :) Less
Excellent service, able to drop vehicle off quickly, work to be done was explained well, and my vehicle was ready on time.
It was a very bad experience!! First of all my PCL employee discount was not applied as promised and secondly the services are very very expensive as compared to other dealerships. The agent who talke… MoreIt was a very bad experience!! First of all my PCL employee discount was not applied as promised and secondly the services are very very expensive as compared to other dealerships. The agent who talked with me promised to do everything to clear my service engine light that was showing because of a hose that got disconnected but this was never done - Excuse was that he never wanted to add any additional charge to my bill. Why promise me then??? It was the worse experience for my first time visit. Less
Bad service.reps are liars and decievers.don't spend penny in this place.I'm not going back again and complaining to Ford Canada .
We had made a appt. for a recall on door latches on our 2015 F150 XLT for the 29th of the month at 7:30 a.m. We travelled from Calgary to Edmonton on the sunday spent the nite in a hotel dropped truck… MoreWe had made a appt. for a recall on door latches on our 2015 F150 XLT for the 29th of the month at 7:30 a.m. We travelled from Calgary to Edmonton on the sunday spent the nite in a hotel dropped truck off for 7:30 a.m. got a call saying they didn't have parts at around noon saying they couldn't fix till the next day as they didn't have the parts. We picked truck up and we're told to drop back off Tuesday morning at 7a.m. which we did. We checked out of our hotel and went to Koch around 11:30a.m. truck still was not fixed. We hung around for another approximately 3 hours. Remember we had booked this appt. approximately 1 week prior. We thought we would have to spend another nite in hotel in Edmonton. We were both getting very frustrated as we wanted to get back home to Calgary. Truck was done around 2:30-3:00 and we weren't even offered anything not even a car wash for our inconvenience of 2 days of waiting around. My husband said for what it cost him to have door latches fixed he could have bought a new door. This was the 3rd time having this truck in for the same door latch repairs. We are not impressed with there service this time around. We purchased this truck from Koch and travel to Koch in Edmonton from Calgary for service and warranty issues. From a dissatisfied customer. 😕 Less
The service department was fantastic, especially Blair Martin the assistant service manager! I brought my truck in with a knocking noise in the engine and from all the forums on the internet with peop… MoreThe service department was fantastic, especially Blair Martin the assistant service manager! I brought my truck in with a knocking noise in the engine and from all the forums on the internet with people dealing with the same issue I figured I was in for a fight. Other owners around North America with the same issue usually ended up having to hire a lawyer before Ford would do anything for them. This was not the case at Koch, Blair Martin took care of my case personally. The process is the process and it did take a couple of weeks but Blair phoned me every day and updated me on where we were in the process. In the end I got everything I was hoping for and all under warranty. I am very happy with the service I received. Less
