Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
Excellent service every visit.
My appointment for moulded mud flaps install was for 9AM... the drive in service bay has not enough driveway before entering the building and waiting vehicles were stuck in street traffic. Once inside… MoreMy appointment for moulded mud flaps install was for 9AM... the drive in service bay has not enough driveway before entering the building and waiting vehicles were stuck in street traffic. Once inside the building I was told that although I have an early appointment for a very simple install they were busy and my truck wouldn't be ready until 4:30PM... then when I picked up my truck and drove home I realized the technician never adjusted the rear mud flaps to ensure they were hanging straight. There is an adjustable bar in the wheel well to straighten the flaps. I called Blair to complain and I left a message with him to let him know I had to adjust them myself. And that professional is what I expected from a 2nd year apprentice at Ford. I'm not impressed. Sincerely, Pete Armstrong Less
Good service.
Just bought a 2016 Lincoln MKS from here and experience was very good. Friendly staff and Jason Spithakis (salesman) treated me with respect and no pressure at all. Better than previous experiences fr… MoreJust bought a 2016 Lincoln MKS from here and experience was very good. Friendly staff and Jason Spithakis (salesman) treated me with respect and no pressure at all. Better than previous experiences from other places. Anyways, great dealer and awesome car! Thanks! Less
