Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
Parts came in on time and service was smooth.
Joan at the front desk was a pleasure to deal with and I had no issue exercising my 5yr/100,000km warranty - I have no concern with the dealership aside from a suggestion to better communicate between… MoreJoan at the front desk was a pleasure to deal with and I had no issue exercising my 5yr/100,000km warranty - I have no concern with the dealership aside from a suggestion to better communicate between local dealerships when it comes to parts... Which brings me to my main concern: Ford Canada's lack of caring to stock shops with parts (2+ week order on the BL3Z-6D256-B part which seems to be a hot topic - as no shop has the part stocked in the country, perhaps it's time to consider a recall on the F-150 Ecoboost if all your truck's engine lights are coming on for the same reason...) Less
As good of an experience getting a car repaired as you could expect , clean, organized and on time
Marvelous service. Treated me like a VIP
