Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
I made an appointment to test drive a 2016 Escape. Upon arrival I was informed that the vehicle had been sold. In fairness, they had sent me an email informing me of the same. I was then offered a 201… MoreI made an appointment to test drive a 2016 Escape. Upon arrival I was informed that the vehicle had been sold. In fairness, they had sent me an email informing me of the same. I was then offered a 2015 Escape with 189 (yes 189) km. The vehicle apparently was just in and not available for a test drive. The sale person called a couple of hours later saying it could now be test driven, I emailed and said I required 3 things before test driving the vehicle. 1. Where was the vehicle from? 2. Why did it only have 189 km? 3. I needed an accident history. NO ONE HAD THE COURTESY TO RESPOND TO A LEGITIMATE REQUEST. Makes me feel I was being lead down some garden path. What do you think? Dealer contacted me and made amends. Communication gaffe. Less
A great dealership. Top notch service!
Awesome service this time around... Joan in service is a funny and a lady who went beyond to make sure I was taken care of while my vehicle was being repaired.. got to drive Ford edge...Fun SUV!
