Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
When I booked my spring prepaid regular service for my 2011 Fusion Ford with Mitch I expressed a concern that I noticed blue smoke coming from the back of my car when I "goosed it" to merge… MoreWhen I booked my spring prepaid regular service for my 2011 Fusion Ford with Mitch I expressed a concern that I noticed blue smoke coming from the back of my car when I "goosed it" to merge onto a freeway. I was pleasantly surprised that when I came in for the appointment the work order had indicated a note to check for blue smoke and a specialist took my car for a road test and found no problem. I was impressed that my concern was taken seriously enough to have it noted so we could keep an eye on it in the future. I have not noticed any blue smoke since then.This thorough service gives me lots of confidence in the Ford service staff.Thank you! Less
All of the work was done to my satisfaction. Employees were extremely friendly and accomodating. Work was completed on time and vehicle was cleaned and ready when I arrived.
Originally my experience was great, friendly customer service staff, detailed car update documentation. Unfortunately the next day, I was informed (by a friend) that the underside shield/tray was no l… MoreOriginally my experience was great, friendly customer service staff, detailed car update documentation. Unfortunately the next day, I was informed (by a friend) that the underside shield/tray was no longer secure, and was dragging on the ground. The service technician forgot to re-bolt the tray. I had to make an additional stop to the dealership on Saturday to get it fixed. The service associate claimed there was no damage even though I could see damage to the plastic. The experience was tarnished based on the carelessness of the technician, additional visit, and no damage comment made by the service staff. Less
GREAT FAST AND FRIENDLY SERVICE WORK CAME IN BELOW QUOTE ! AND WAS DONE RIGHT THE FIRST TIME !
I needed some aluminum body work done on one of my trucks and Andy gave me a quote right away and even took the time to answer my questions on the break down prices of the quote. Will definitely be re… MoreI needed some aluminum body work done on one of my trucks and Andy gave me a quote right away and even took the time to answer my questions on the break down prices of the quote. Will definitely be recommending Koch to my friends. Less
