Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
Everything had been great with the 2013 Taurus SEL I bought from Koch until today... When I purchased the vehicle, Koch told me that since it's a used car and the tires had been worn out so much,… MoreEverything had been great with the 2013 Taurus SEL I bought from Koch until today... When I purchased the vehicle, Koch told me that since it's a used car and the tires had been worn out so much, they would put on brand new tires for me. Therefore they put on these 225/45R19 GMAX tires... The tires are wearing out faster than they should, so I took them to Canadian Tire looking for replacement, turns out that 255/45R19 should have been used for my vehicle. The tires put on by Koch are completely wrong, causing alignment issues and damage in control arm bushes (had one replaced already, at Koch too). You really need to know everything about a car if you consider buying a used one from this dealership. Good sales and service experiences though. Less
Never been fond of Ford but they are good as company vehicles.
The worst experience I've ever had at a dealership. If you know anything about cars, you are treated badly. One of the service advisers there doesn't know anything about cars and is trying to… MoreThe worst experience I've ever had at a dealership. If you know anything about cars, you are treated badly. One of the service advisers there doesn't know anything about cars and is trying to educate you. Also doesn't answer the phone when someone is trying to call him. Was made to wait 2 hours before my vehicle was even brought in to be looked at even though I was promised that it would be going in right away. They don't do as they are asked to do. Less
Blair and the tech did an excellent job on looking after my car and my needs.
was in for oil change, etc. and got very fast friendly service.
Great service professionals that step you through everything that is required during your visit.
