Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
Very good customer service and a relaxed sales environment.
Always helpful, polite, and understanding. I can kick tires without someone standing next to me but they're always free to answer any questions. Go see Desiree for new vehicles, she's fantasti… MoreAlways helpful, polite, and understanding. I can kick tires without someone standing next to me but they're always free to answer any questions. Go see Desiree for new vehicles, she's fantastic! Less
Friendly and helpful staff
Excellent
I appreciate the service with Koch. The people I dealt with were knowledge and helpful. I would definitely go back. It is not their fault the issue they were dealing with cannot be solved, it is Ford… MoreI appreciate the service with Koch. The people I dealt with were knowledge and helpful. I would definitely go back. It is not their fault the issue they were dealing with cannot be solved, it is Fords issue. If this review was of the Ford truck it may be different. I like the truck too bad I have had a problem with the factory remote start since I bought it. Do not buy factory remotes start, do not buy from Sherwood Ford. Buy from koch and and they will work hard to satisfy you as a customer. Less
Excellent experience from start to finish.
