Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
I was very pleased with the service and warranty work that was done on my vehicle. Ashley called me as soon as everything was complete and clearly explained all that was done when I picked up my vehic… MoreI was very pleased with the service and warranty work that was done on my vehicle. Ashley called me as soon as everything was complete and clearly explained all that was done when I picked up my vehicle. I would suggest that the service people may want to wipe the door sills off before returning the vehicle as mine were quite dirty from the tech getting in and out of the vehicle. Less
Very knowledgeable and friendly staff here. 10 times better than other luxury brand car dealership in town. They shows respectful to their customers. I have three cars, this dealership so far is the b… MoreVery knowledgeable and friendly staff here. 10 times better than other luxury brand car dealership in town. They shows respectful to their customers. I have three cars, this dealership so far is the best compare to the others. Less
The service adviser and assistant service manager were amazing! I had used another Ford dealership for service prior to using Koch, they were always behind, overbooked and did not take my concerns ser… MoreThe service adviser and assistant service manager were amazing! I had used another Ford dealership for service prior to using Koch, they were always behind, overbooked and did not take my concerns seriously. Koch made sure all my concerns were addressed and advised me they would look deeper into my concerns. Based on what the technician found, they required my Edge overnight. Knowing I had to pick up my kids after work, they went over and above to set me up with a rental. Thank you for taking the time and researching the issues further to make sure my Edge is safe for my kids and I. Koch will always be my go to Ford dealership for all my service needs. Less
Always deal with Blair. Excellent service every time.
really nicely service I have been!
